At Diving Gifting, we strive to provide our customers with high-quality and personalized corporate gifts. However, if you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy to understand the process and terms.

1. Eligibility for Returns
Due to the custom nature of our products, we can only accept returns for the following reasons:

• Damaged or Defective Items: If your item arrives damaged or defective, you may request a replacement or refund.
• Incorrect Items: If you receive the wrong product or incorrect customization, we will gladly correct the mistake.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be returned in its original packaging.

Personalized or customized products (e.g., Engraved gifts, custom messages) are non-returnable, unless they are defective or incorrect.

2. Return Process
If you qualify for a return, follow these steps:

1. Contact Us: Notify us within 5 days of receiving your order by emailing [email protected] with your order number, a description of the issue, and photos of the item (if damaged or incorrect).
2. Return Authorization: Upon approval, we will provide you with instructions for returning the item.
3. Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us.

3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

• Approved Refunds: If approved, your refund will be processed, and a credit will be processed 7-10 business days.
• Partial Refunds: In some cases, partial refunds may be granted if the item shows signs of use or is not returned in its original condition.

Please note that original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect items).

4. Exchanges
We only replace items if they are defective or incorrect. If you need to exchange an item for the same product, contact us at [email protected] with the details of your request.

5. Non-Returnable Items
The following items are not eligible for returns or refunds:

• Custom or personalized products
• Gift cards
• Perishable goods (e.g., food items)

6. Late or Missing Refunds
If you haven’t received your refund after the specified time:

1. Check with your bank or credit card provider, as it may take additional time before your refund is officially posted.
2. If you’ve done this and still have not received your refund, please contact us at [email protected].

7. Changes to This Policy
We reserve the right to modify or update this Return and Refund Policy at any time. Changes will be posted on this page, and continued use of our services after any changes indicates your acceptance of the updated terms.

8. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at:

• Email: [email protected]
• Phone: +91 63607 44942
• Address: Hongasandra, Bangalore, Karnataka, India

Thank you for choosing Diving Gifting. We are committed to providing exceptional service and are here to resolve any issues with your order.